Terms & Conditions – SEEN Counselling & Psychotherapy
Last updated: 07.02.2026
By accessing this website or engaging with services provided by SEEN Counselling & Psychotherapy, you agree to the following Terms & Conditions.
1. Nature of Services
SEEN Counselling provides professional counselling and psychotherapy services in accordance with relevant ethical and professional standards. Counselling is a supportive process and does not replace medical, psychiatric, legal, or financial advice.
2. Therapeutic Relationship
A therapeutic relationship is established only after:
an initial session has occurred, and
informed consent has been provided
Submitting an enquiry or booking request does not constitute a therapeutic relationship.
3. Confidentiality
All client information is treated as confidential and handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Confidentiality may be limited where disclosure is required or permitted by law, including situations involving risk of serious harm or legal obligations.
4. Appointments, Fees & Cancellations
Session fees, payment methods, and cancellation policies are outlined on the website or communicated at the time of booking. Failure to attend or late cancellations may incur a fee.
5. Telehealth & Online Services
Telehealth services are provided via secure platforms. While reasonable steps are taken to ensure privacy and reliability, SEEN Counselling is not responsible for disruptions caused by internet connectivity or third-party platforms.
6. Website Use
This website is for informational purposes only. While care is taken to ensure accuracy, we do not guarantee that all content is complete or current. Use of this website is at your own discretion.
7. Limitation of Liability
To the extent permitted by law, SEEN Counselling is not liable for indirect, incidental, or consequential loss arising from use of this website or services.
8. Intellectual Property
All website content is owned by SEEN Counselling & Psychotherapy and may not be reproduced without written permission.
9. Governing Law
These Terms & Conditions are governed by the laws of Australia.